Store Policy

Store Policy

Thank you for your support! We are a home-based bakery and our products are made in a cottage food operation. We follow all Ohio Food Safety Regulations required for a cottage bakery.

All custom orders require 14 days notice and can be placed via the Contact Us tab and require a payment to be confirmed. Orders over $100 will require a 50% deposit to confirm. The remaining balance is due at least 7 days before the pick-up/delivery date. For any order less than $100, the full amount is due immediately to confirm your order. WITHOUT PAYMENT ORDER IS NOT CONFIRMED! A RUSH FEE of $10 will be applied to all custom orders under $50 with less than 7 days notice, and $15 for all other orders over $50. A $25 rush fee will be charged for anything less than 48 hours with availability. For cancellations before 72 hours of delivery/pick-up date, a partial refund of 50% of the amount paid, will be payable to the customer; any cancellations thereafter will NOT be subject to a refund. After payment is received, any changes of date, size, style or flavor of cake or other treats requested, cannot be guaranteed and may be subject to additional charges. If your date for an order has changed after payment is made and we’re fully booked on your new date, our cancelation policy will be put in place.  
We are not responsible for any damage to item after delivery is complete. You are responsible for providing an appropriate and secure table and or environment for cake(s) and or other desserts. Cakes are heavy and require a sturdy structure, and optimal room temperature of 75 degrees or below. If you or your representative elect to pick up and set up the cake(s) and or other desserts, you assume all liability and responsibility for the condition of them once it leaves Sweetly Vegan, Cakes & Co's possession. No refund will be given for damaged products after it's out of our possession! 
On occasion we will photograph our desserts and we reserve the right to use any photographs for display or promotion without compensation to you. 
Our products may contain or come into contact with almond milk, wheat, nuts, tree nuts, and other allergens. 
If we are unable to provide your order due to emergency or any fault of our own a FULL REFUND will be payable to the customer. 

If a payment is made, you agree to the following terms and conditions.  

Shipping Policy

Thank you for shopping with us!

We currently ship nationwide via UPS and USPS on Tuesdays through Thursdays. We do not ship anything on Fridays, Saturdays, Sundays, or Mondays. After order is placed, please allow 2 days for processing (baking your yummy treats) plus shipping time for your delicious treats to arrive. Shipping typically takes 2-3 business days based on location but, shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather) may impact your estimated delivery date. We do not ship to P.O. Box addresses.

Tracking information, and all other communication for your order, will be sent to the e-mail you provided once item has shipped. Once the package leaves us, the delivery status and speed of delivery are not in our control.

Please verify that you've entered your address correctly at checkout to ensure proper delivery of package. Packages returned to us due to an incomplete address will require a new shipping fee and potential product cost (depending on time frame) to be reshipped.

If you have a confirmed delivery status and you have not received your package, please contact the carrier.

We are not responsible for:

  • Lost or damaged products, please contact carrier.
  • Shipping delays by carrier.
  • Staleness/spoilage due to carrier shipping delays.
  • Items that have been stolen off your front porch.
  • Items that have been left outside in extreme weather conditions, etc.

Return Policy

Thank you for shopping with us!

Given the perishable nature of our items, all items are final sale! There are no returns, refunds or cancellations allowed on any orders that have delivered/pick-up.

Feel free to reach out via email with any concerns you may have.